callback

callback call‧back [ˈkɔːlbæk ǁ ˈkɒːl-] noun [countable]

1. HUMAN RESOURCES an occasion when someone is asked to come back, especially for another job interview :

• Managers often request callbacks in order to find out more about the candidate or to introduce him or her to other members of a department.

2. a telephone call that you make back to someone who called you earlier:

• More than half of the problems are resolved promptly by the agency and do not require callbacks to customers.

3. COMMERCE an occasion when a customer takes goods back to a store, or complains about goods or services, because there is something wrong:

• We used to get two or three callbacks a month for unlevel cabinets, and now we don’t get any.

4. HUMAN RESOURCES an occasion when someone has to go back in to work in order to deal with a serious situation there:

• Employees receive double the normal rate of pay for a callback on the employee's regular day of rest.

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callback UK US /ˈkɔːlbæk/ noun [C]

► HR a request for someone to return to a place, especially for a job interview: »

His job applications netted only three callbacks.

► COMMUNICATIONS a phone call a person makes to someone who has called them earlier: »

Callers often forget to leave contact information for a callback.

► (also recall) COMMERCE a request by a manufacturer for a product to be returned because something is wrong with it: »

There is a callback on all brands of the company's dog food.

► US HR a request by a company for an employee who has lost their job with the company to return to work: »

The company has not committed to how many workers will return, but the callbacks will continue in phases.

► HR a request by an employer for an employee to return to work after their usual working hours, especially to deal with an emergency: »

The department has just started the process of updating their emergency callback system.